June 24, 2026
How UserTesting Unlocked Company-Wide AI Adoption
UserTesting's exec team reframed legal, security, and privacy from gatekeepers to advisors — clearing the path for enterprise ChatGPT, employee-built custom GPTs, and an AI council company-wide.
Legal, security, and privacy teams were pre-aligned as advisors, not gatekeepers, before rollout began.
• Cross-functional AI council with senior representation
• Enterprise ChatGPT and custom GPTs with internal data integration
Compliance Reframed as Enablement
Repositioned legal as AI advisor
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