
The firm followed a tiered roadmap: first using AI to make existing services more efficient, then enhancing quality, then productizing. It trained AI on its proprietary persona framework — the neuropsychological decision stages plus its own historical client examples — to generate personas in the firm's voice, then published that model as a free public tool. The result was a top-of-funnel lead generation product built directly from the firm's IP, alongside a substantial cut in manual persona production effort.
The work centered on generative AI for content and AI workforce enablement. The firm trained models on its proprietary neuropsychological persona framework and its own historical client examples so the AI could produce personas in the firm's voice, then exposed that model as a public-facing web tool.
The firm converted its proprietary IP into a free lead-generation tool, cut persona production time substantially, and laid the groundwork for a new SaaS revenue stream — taking a service that previously cost tens of thousands to over $100K per engagement toward a potential ~$100/month product.
The full transformation unfolded over roughly six to twelve months, sequenced deliberately so the firm validated internal AI quality before productizing.
Owners and principals of small-to-mid-size creative professional services firms — design, marketing, innovation, engineering — that hold proprietary methodologies and are unsure whether AI will undercut or amplify their value.