In this episode of Just Curious, host Stu Willson sits down with Jordan Gurrieri, Co-founder and CEO of BlueLabel, to discuss how his team turns AI pilots into production-ready deployments that drive real business value. Jordan shares how BlueLabel helped a regional telecom automate its dispatch process—reducing downtime by 75%, cutting back-office costs by $10K+ per employee per month, and doubling technician productivity. The conversation dives deep into how companies can find workflow fit, scale AI responsibly, and achieve measurable ROI through smart design and change management.

Chapters:

00:00 – Intro
00:30 – Who is Jordan Gurrieri and What is BlueLabel?
02:00 – How Early Automation at Microsoft Shaped His View of AI
03:16 – Why Most AI Pilots Fail to Scale
04:43 – The Real Barrier: Change Management, Not Technology
06:44 – How BlueLabel Translates Pilots into Production Systems
09:46 – Why AI for Productivity Isn’t a Competitive Advantage
11:57 – Telecom Case Study: Cutting Downtime 75% and Saving $10K+ per Employee
15:02 – Overcoming Change Management Challenges
16:42 – Quantifying the ROI: Efficiency, Scalability, and Cost Reduction
18:26 – How BlueLabel Scaled a Pilot in Just Four Sprints
21:46 – Finding “Workflow Fit” for AI Adoption
24:35 – What Makes a Good AI Use Case?
26:22 – Busting the Biggest Myth About AI Implementation
28:46 – Who Should Work with BlueLabel?
30:04 – Final Advice for Leaders Starting Their AI Journey
31:02 – Closing Thoughts

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