Len Landale, CEO of Helios Core AI, shares how his company helped a local equipment rental business significantly reduce the owner's customer service workload by 50%. Discover how they successfully trained an AI agent to handle pricing, availability questions, and bookings, enabling the owner to reclaim valuable time for strategic tasks and customer relationship management. Len explains the critical role of managed services, ongoing training, and iterative improvements that have made this AI integration highly effective.

Key Takeaways:

• Effective strategies to train AI agents with real business knowledge.
• How AI integration can significantly reduce routine tasks for SMB leaders.
• The importance of ongoing managed services to refine and scale AI solutions.

Chapters:

00:00 - The Customer's Challenge: Time Spent on Routine Calls
02:33 - Building an Effective AI Agent
06:46 - Integrating AI into Existing Software Stacks
07:03 - Overcoming Initial Skepticism
09:06 - Results: Reducing Customer Call Volume by 50%
10:00 - Ongoing Value of Managed AI Services

🔗 Watch the Full Interview: https://www.justcurious.io/articles/how-smbs-can-free-up-35-of-owner-time-using-ai-agents

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